Q: Is there any product that I cannot order online?

A: Yes, parts are not ordered via the Internet. If you wish to order a part please call us directly with your make and model number @ 1-450-699-5591 or ccharest@franmar.ca


Q: How will I know if something I ordered isn't in stock?

A: Under the rare circumstance that we will not be able to fulfill your order or the product is on backorder you will be notified A.S.A.P by our staff.


Q: Does your pricing include the shipping costs?

A: Shipping is a flat rate on most items except where noted by small truck For these items once your order has been completed you will receive a qoute within 24 hours for your approvale We Will NOT ship without your approval.


Q: Does FRAN MAR offer customer charge accounts?

A: Unfortunately, FRAN-MAR does not offer charge accounts. All sales are on the cash and carry basis.


Q: What about sales tax?

A: FRAN-MAR is required to charge HST in the provinces that utilize HST. For provinces without HST, FRAN-MAR is required to charge the standard 5% GST on all orders.


Q: That has got to be a pricing error or misprint?

A: We take extra effort to ensure that our pricing and product information is accurate and up to date, but from time to time we do make errors. In the event of an error, we do reserve the right to make the necessary correction to the pricing, typographical, or printing mistakes. Prices are subject to change without notice and are limited to stock on hand.


Q: Are there any additional costs for shipping orders to remote locations?

A: Yes Flat Rate is not available in remote areas or where ground shipping is not accessible. Flat Rate shipping is also not available to the Territories (Yukon, Northwest & Nunavut). Flat Rate shipping is also not available for items of heavy weight or items that have an irregular shape -.

If the item you are purchasing shows you will be required to contact a customer service representative at 1-450-699-5591 for a rate quote. A $65.00 gate lift rate will apply for heavy items requiring a gate lift to be used.


Q: How long will it take for me to receive my order?

A: In stock items usually ship between 2 - 5 business days. If a product is out of stock, we will send you an email with the estimated delivery day.


Q: What are my shipping options?

A:. Currently FRAN-MAR ships with Canada Post and Purolator courier services. If this is unacceptable we can ship by other carriers OF OUR CHOICE


Q: Can I track my order once it has been shipped?

A: YES you can track your package online. Once your order has been shipped you will receive an e-mail with tracking information.


Q: Can my "ship to" address be different than my "bill to" address?

A: Yes, but please be aware that for security purposes your billing address must match that on file with your credit card company


Q: Do You Ship Overseas?

A: Yes we do ship overseas. Overseas orders must allow 7 - 10 days to process. In addition, all overseas orders must complete payment by Credit card payment for overseas orders


Q: When Will My Credit Card Be Charged For My Order?

A: All orders are processed immediately however, we will not charge your credit card until the order is ready to be shipped. We do not believe you should have to pay ahead of time for a product that is not ready to be delivered.



Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.

FRAN-MAR reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Out-of-Stock Products We will ship your product as it becomes available. Usually, products ship the same day if ordered by 2:00 PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping EXCEPT FOR CUSTOM MADE PRODUCTS.